In our inaugural episode, hosts Paige Johnson and Sanjeev Kumar talk with Chin Ma, President and Founder of CHRP, an AI-backed home and insurance solutions company.
Chin's financial career has centered on life insurance, commercial insurance, and sales transformation. This year, he began a new career journey to grow his newly-formed insurtech company. With the expertise on CRM and sales transformation he honed in his time with Deloitte, Chin wants to bring more value to home insurance companies with his new take on old tech.
Chin talks with Paige and Sanjeev about the adoption of CRM systems in the home insurance industry and why integrating information elevates customer experience.
(34:44) “The integration of information or insights into CRM is absolutely pivotal because if you are an insurance company, you want to deliver a revolutionary experience. You want to go to them and say, ‘Hey, we want to help you preserve the value of your home so that your life doesn't get disrupted.’” ~Chin Ma
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